So many of us have struggled through these last few difficult years. Now just imagine what it’s been like for our kids. These mental health stressors have hit our Rhode Island children especially hard– collateral damage of the uncertainty and isolation of COVID-19.

One out of every 3 kids is facing a serious mental health challenge– and all too often, help is not available.

We cannot sit still or stay silent.

We must act now!

So this year we’re doubling down on our efforts to end the children’s mental health crisis in Rhode Island, and making it our number one priority. And we’re asking you to join us.

We plan to expand our Children’s Mobile Crisis program, which provides immediate assistance to kids where and when they need it– 24/7.

Beyond offering acute care from our outpatient clinic at 55 Hope Street, we are rapidly expanding our staff to meet the needs of communities, schools, and homes– eliminating the lack of transportation as a barrier to care. We are committed to ensuring each family is able to connect with the services they need to thrive.

FSRI will be here for RI kids this year and always– and we hope you will be here for us. Will you help us get the word out about the crisis? Will you reach out to your personal and professional network to support this work? Will you volunteer with us? Will you make a donation today?

We realize that money is tight right now for so many– but we are hoping that many can give a little so that all can benefit a lot. Will you donate $50, $100, $500, or $1,000 to help OUR kids?

Right now, you can help end this crisis by ensuring that children who are suffering receive the support they need.  #JoinFSRI

With love and kindness for all,

Margaret Holland McDuff

• We helped over 23,000 family members to achieve healing and stability.
• Over 2,300 children were served through our early childhood programs.
• Rhode Island Government Leaders supported significant investments in the housing and human service sectors.
• We were thrilled to promote internal talent into leadership positions, including three to Vice Presidential roles for Hope, Home, and Equity & Community Development.
• We were excited to return to in-person events including the APRI Run/Walk and our biggest Brighter Futures Luncheon to date.

Early Intervention and First Connections programs are a core component of the state’s commitment to ensuring that families with infants and toddlers with developmental delays and disabilities receive high-quality services as early as possible, so children can develop to their fullest potential.

But nonprofits that provide these mandated maternal and infant services face high staff turnover rates due to low wages– caused by a stagnant, 22-year-old state reimbursement rate— which is putting our most vulnerable children at risk of losing these services completely.

That’s why FSRI’s early childhood staff, including our CEO Margaret Holland McDuff, recently gave testimony in support of H-7628 to fund a stable system of care for Rhode Island children and families at the RI Statehouse.

Right now, there are only nine remaining EI service-providing agencies in Rhode Island, including FSRI. All have dealt with a workforce and financial crisis in recent years, which have now created a perfect storm of circumstances that is ultimately hurting at-risk children and families that need services most.

As a state, we have three choices:

• Force nonprofits to operate in the red to continue offering these critical, life-saving services, which at some point will cause a total system collapse.
• Close the early childhood programs altogether and be in violation of federal law.
• Have legislators increase their reimbursement rates now and into the future through H-7628.

Please call or email your legislator TODAY and make sure they know you support H-7628. You can find out who your representative is here.

Let’s put people first– because the future of young Rhode Islanders hangs in the balance.

Both gunmen were 18, both used semiautomatic firearms, and one had even previously threatened gun violence at his own high school. And while I can’t make sense of any of these events, I do know one thing. Thoughts and prayers don’t stop bullets. Only policy change can do that.

It’s time to act, both as an agency and as individuals. The twin tragedies in Buffalo and Uvalde were preventable incidents of gun violence, the trauma from which will resonate with both children and adults for years to come. FSRI is a leader in trauma-informed care, and our own staff can attest to the damage inflicted both physically and emotionally by gun violence here in our own community. That’s why common-sense gun laws are needed now, both nationally and here in Rhode Island.

Tell your legislators you support common-sense gun laws. The mental health– and literally the lives of our children depend on it. If not, the list of those needlessly gone too soon will only grow, as it has over the last decade since Newtown.

No child deserves this.
No parent deserves this.
No person deserves this.

And no citizen, policymaker, or community can stand by and do nothing to prevent it from happening again. We need to make sure all children have access to the mental health care they need, so this devastating chapter of American history won’t be repeated for generations.

If you’re struggling today to find the words to explain these events to your kids, here is a great resource from PBS Kids that can help. The National Child Traumatic Stress Network also offers a lot of very helpful information in both Spanish and English. Or you can watch this recorded FSRI discussion with FSRI’s Kayla David about what parents can do in the wake of a mass shooting.

And as always, if you or someone you know is experiencing a mental health crisis, please reach out to FSRI’s caring staff at (401) 519-2280 for assistance.

Let’s get to work.

Margaret Holland McDuff

MA, MBA, CEO

Family Service of Rhode Island

But FSRI was already busy—brainstorming ways to help children and families in need. As store shelves began to run bare with panic, basics like masks, cleaning supplies, sanitizer, diapers, and toilet paper were increasingly in short supply for everyone. FSRI recognized early on there was an accessibility gap emerging that prevented many families from getting what they needed to stay safe.

It started with a simple idea—raise $5000 to buy enough PPE, cleaning supplies, and food to supply 200 FSRI clients that might need help finding and purchasing these items to keep themselves and their families safe.

It was an effort that FSRI leaders thought might last a week—or a few weeks.

But as time went on, that idea became a statewide movement in simple kindness. With a groundswell of support, volunteers and staff began assembling kits of supplies to be delivered to anyone that told us they needed one. The Be Safe campaign was born, bridging the accessibility gap for any Rhode Islander that needed it.

Over 25 area organizations donated supplies, time, effort, and money, alongside over 1200 everyday Rhode Islanders, who chipped in what they could– all while experiencing uncertainty themselves– to make sure their neighbors had what they needed to be safe, too.

It’s hard to believe it’s been a year. Today we are grateful to say, because of your kindness, we’ve served over 35,000 Rhode Islanders in an effort that has truly saved lives. We did this, all of us – together.

There’s been immense grief and loss over the past 12 months. But we’re still here, delivering assistance to the doorsteps of those in need each day to keep ALL Rhode Islanders healthy and safe, as we figure this out together. And it’s still going. But we can’t do it without you.

Swanette has always known that she wanted to work in the human service field helping others. She remembers as a young child translating for family members at doctor’s appointments and out in the community and thinking it wasn’t fair there weren’t more Spanish-speaking providers. Swanette is also fluent in American Sign Language (ASL), which she learned at the age of 5. She has taken her language skills and passion for helping others to shape her career. Before coming to First Connections, Swanette worked in both home-based and residential programs. This included briefly working in FSRI’s residential program at Farnum House in 2014 before getting an opportunity to work with Deaf youth at Perkins School for the Blind in Massachusetts.

Swanette is passionate about the First Connections program, the families she works with (especially the babies!), and her co-workers. One of her favorite parts of the job is building relationships and bonds with the families (and of course, playing with the babies!); many families stay in touch after services and continue to send pictures of their growing children. Swanette’s idea of a good day is when she is able to make contact with a family, form a connection, and help them in any way they need. The job has its many challenges though, especially over the past two years of the pandemic. Referrals to the program have skyrocketed and become more complex; whereas Swanette used to have had 4-5 visits per day pre-COVID, she now often has 8 or 9 per day. “You can never get bored working in First Connections!” she stated, and thinks constantly being flexible is key to the job. There are plenty of tough cases and visits, but Swanette leans on her co-workers, who she reflects are the best group she has ever worked with!

Swanette’s commitment to promoting equity in her professional life is just one of the reasons she was nominated for, and awarded FSRI’s 2022 Dr. Martin Luther King Jr. Award. Outside of FSRI, she is a dedicated and active member of the community. She volunteered for years with Providence Promise, an organization working to support Providence students in pursuing higher education, and has joined many virtual community groups during the pandemic to help lend a hand wherever needed.

Swanette stated she is honored to be recognized by the FSRI community in this way, and reflected the award means that much more since it is coming from those with whom she works, “an amazing group of people.”

Congrats Swanette and thank you for all you do for FSRI and our communities every day!

That’s exactly what happened to Allie and her partner Kyle a few years ago. The stress of realizing she was pregnant despite her IUD was enough to kick her into early labor. And with just a matter of days to process the idea of becoming parents and prepare their home, she gave birth to Willow at Women and Infants Hospital at just 8 months along.

“When I had my daughter, it was actually very unexpected because all I’d noticed was weight gain. But Portuguese families are very good when you’re in a crisis,” she joked. “They made a room for the baby in three days so she could come home.”

Luckily before coming home, a hospital social worker had recommended they contact the First Connections program for additional support.

“We needed help,” she said. “We needed someone to tell us how to be parents.”

Though FSRI’s First Connections program is referred to about 5,000 moms like Allie after birth each year whose babies face one of a list of 13 at-risk categories– some as simple as being a first-time mom. Not all mothers follow through on the offer or make an appointment to receive free support services that First Connections provides. But when Allie heard about it, she was immediately willing to accept any and all help she could get during the huge life shift she was going through.

“Motherhood hit me hard,” she said. “I didn’t want to fail. This program is good at letting you know that no one is ready for parenthood—everyone learns as they go. No parent is perfect and you can always ask for help.”

The confidence and trust she built having First Connections nurses visit her and Willow at home helped to ease her into this new, unexpected role, and all the new worries it came with.

“They come to your home, they’re very respectful about contact. They bring a scale to weigh the baby,” she said. “If you’re a breastfeeding mom like I was, Deb was very informative with tips and tricks to help. She and Swannie had lots of resources and walked me through it on the computer. I was also able to sign up for WIC effortlessly with their help.”

Because of the support she received from First Connections over the course of the next year, Allie and her family are now thriving.

“I still stay in touch with [First Connections] staff to this day,” she said.

As for Willow, she just turned 2 and she’d doing great.

“She’s so smart and now her obsession is with animals, especially giraffes,” she said. “She’s getting really into verbal communicating.”

Moms and babies like Allie and Willow are able to receive this level of newborn support through First Connections at no cost to them, but the state reimburses First Connections staff at just $14 per hour, well below the current average hourly wage of $20. The reimbursement rate hasn’t been raised in 22 years. (Read more about the nonprofit workforce crisis in the Boston Globe here.)

Since the pandemic, staff are facing crushing caseloads of 300+ per person and working up to 60 hours a week, even going into homes at the height of the pandemic in full PPE to weigh babies.

“People need [First Connections] now more than ever,” Allie said. “Aside from that, every mother has a unique situation and not everyone has a family to be there for you when you go through this. These people and this [First Connections] program became like my family. I love them and send them updates about the baby all the time.”

Please join us in asking the Rhode Island legislature to raise the reimbursement rate for these vital support staff serving moms and babies when they need it most so that our social service providers don’t have to leave this important caregiving role to make a living.

A Change.org petition has been set up to deliver a message to the legislature on behalf of all nonprofit human service providers.

No parent envisions their first days with a newborn as easy, but for infants born with medical complications who require a 43 day stay in the NICU and a feeding tube, it can be overwhelming.“We’re really thankful that he even made it home,” Malenie Estevez says of her newborn son Kye. “I want to give Kye the best chance possible. If there are programs out there to help, I will absolutely accept that help.”

Kye was born with Dandy Walker Malformation, meaning he’s missing a portion of his cerebellum. He requires a G-tube for nutrition, and he will likely face coordination and developmental issues down the road.

That’s why Estevez was eager to accept First Connections support when it was offered to her at Women and Infants Hospital by a social worker. Hospitals and pediatricians rely on nonprofit agencies like FSRI to provide these types of in-home supports, as they themselves aren’t set up to take on this level of assistance.

Despite being a nurse herself, Estevez knew she wasn’t fully equipped to understand Kye’s complex needs alone, so saying yes to the offer was easy to do.

“I’m really for the supports that [First Connections] offers. The program’s longevity was the main thing I was interested in. I’m a nurse myself, but especially for people not in the medical field, I think it’s really helpful to have a resource like this to ask questions to make sure you’re doing everything correctly,” Estevez said.

They had their very first visit with First Connections nurse Deb Quinton just last week. They spent over an hour together at Estevez’s home, talking about how she and her son are feeling, and going over Kye’s case together.

“She was super open during our first visit, she broke down what First Connections offers, and also offered other resources,” she said. “Kye qualifies for SSI so she gave me a phone number to follow up and some resources for Early Intervention services. Honestly, I couldn’t ask for anything better,” she said. “It was awesome.”

Moms and babies like Malenie and Kye are able to receive this level of newborn support through First Connections providers like Family Service of Rhode Island, and at no cost to them. But the state’s established reimbursement rate for human service workers, including home-visiting First Connections staff like Deb, hasn’t been raised in 22 years. In those 22 years, First Connections care requests and coordination costs have quadrupled, yet the reimbursement rate has remained the same.

This nonprofit workforce crisis is dramatically shrinking the pool of qualified staff available in our state, and could eventually lead to a complete lack of providers able to maintain this high-impact service for at-risk babies. In the last 22 years, 4 agencies have closed their First Connections programs in RI because of severe funding gaps, and only 5 remain—including FSRI’s. A change.org petition has been created to convince legislators of the importance of raising rates.

“Everything is going up in price, why shouldn’t the state meet that as well?” Estevez says. “It’s such a great support. It would be such a shame to let it disappear. Will they really let that happen?”

(For more information, read this article in the Boston Globe)

Good Afternoon. My name is Margaret Holland McDuff and I’m the CEO of Family Service of Rhode Island (FSRI). We provide a wide continuum of health and social services to children and families– in multiple languages– around health, healing, hope, and homes. In 2020, with our 22 million dollar budget, our team of close to 300 human service professionals served over 39,000 Rhode Islanders, the majority of who were children with their families. We did this with the support of over 70 different funding sources that included state contracts with the Department of Health, Department of Behavioral Healthcare, Developmental Disabilities and Hospitals, Department of Human Services, Executive Office of Health and Human Services, Rhode Island State Police, Office of the General Treasurer, RI Department of Education, RI Housing, Municipal police departments, various cities usually through the Community Development Block Grant funds, Accountable Entities, Providence Community Health Center, Blue Cross Blue Shield, United Health Care, Neighborhood Health Plan, TriCare (the military health system) Tufts, over a dozen school departments including Providence, Central Falls, Coventry, Johnston, Westerly and others, local and national foundations too numerous to mention, over 50 local corporate investors such as IGT, Cooley Group, Hinckley Allen, Go East Products, H. Carr, and thousands of generous individual donors. In addition to this, FSRI brings millions of dollars of Federal grants into Rhode Island to support the work we do, and these funders include Administration for Children and Families, SAMHSA (Substance Abuse and Mental Health Administration), Office of Justice, Office of Juvenile Justice and more.

I share this with you in order to display how incredibly complex delivering and managing a social service business in Rhode Island has evolved to be over the years. I have been CEO since 2002 when 90% of our funding was from the State of Rhode Island and we had very few donors. Over the years we have diversified our funding. We started doing this to innovate and incubate new services, but more and more in the last decade, we needed to do it to supplement losses in state service contracts. These include contracts that the state is federally mandated to provide like Early Intervention. The majority of our rates paid through state contracts, by RITE CARE and commercial insurance plans, and by Medicaid or Medicare, are not adequate to cover the costs. For example, First Connections contracted to providers by the Department of Health has not had an increase in 20 years; so not surprisingly, it only covers 50% of the cost today. During the last decade, Rhode Island social and behavioral health organizations have to had to spend an enormous amount of time and organizational capacity every year to raise money to supplement essential state-contracted services. The gap is too large now due to several years of underfunding often dressed up as “shared risk contracts,” “efficiency efforts” or using “business practices.” The majority of these were ill-informed, sometimes by consultants who never ran a social service/behavioral health business and it resulted in the irresponsible neglect and dismantling of any foundation of a social safety net in Rhode Island.

I often wonder what it would be like if other quality state contractors had to supplement their state contracts. What if Lynch Construction had to have a luncheon to raise funds to finish a state highway project? What if Deloitte Consulting had to have a walkathon to cover their costs on their RI state contracts? It sounds absurd, doesn’t it? Do we value the work of nurses, social workers, physical therapists less than consultants? Do we value our children less than our highways? Why are our businesses treated differently in contracting? Questions I often struggle with when I think about this crisis and how did we get here?

As has been outlined by over 70 social service organizations – Rhode Island’s safety net is in crisis. There is so much to say, but I will limit my remarks today to:

1. The immediate need to get the funding to organizations to stabilize Early Intervention (EI), DCYF contractors, and other services. If we wait 4 weeks, more staff will leave and the crisis will worsen!
2. We need long-term solutions for the entire system. Families don’t need services in the silos. Programs paid by different EOHHS departments and insurance companies are dependent on each other and must be seen holistically as an integrated system. Fixing one program at a time is not the answer beyond these very immediate weeks. For example – children do not get better or thrive if their parents are not well, so having access to appropriate, adequately funded services across EOHHS- not just DCYF- is critical to the future of our children.

First, I will talk about our First Connections team. FSRI is contracted to provide First Connections- a nurse home visiting service – by the Department of Health for newborns referred to us by birthing hospitals. These newborns are referred to because they have health risk factors or other family circumstances that may impact the parenting of a newborn. This could be issues such as homelessness, a newborn with substances in their system, parental depression, and more. This program has been flat-funded for 20 years. Yes, 20 years flat-funded regardless of inflation or even if caseloads increase. Increased birthing rates, better assessment systems by birthing hospitals, and an excellent program reputation has caused the referrals to the FSRI First Connections program to explode in the last two years.

Our First connections team of four nurses is receiving over 250 newborn referrals a month on top of their current caseloads. The program is in crisis and the lack of recognition or state immediate response to this reality is placing newborns at risk. We all know when programs are overwhelmed and staff are overworked risk increases. Adding to this crisis is the intake closures of Early Intervention programs. First Connections relies on Early Intervention so they can transfer many children to a longer-term intervention program. The Early Intervention crisis has caused a “log jam” of families in First Connections- increasing the crisis. Our nurses in First Connections do not feel comfortable closing families who need support in their home because of EI intake closures so they are seeing families 4, 5, 6 times or more when the program is intended to see them 1-2 times and refer to a long-term service.

We need the support recommended by EOHHS for EI to happen immediately to start the process of serving the families waiting and we need also need immediate relief in the form of support to increase the compensation of the nurses in First Connections and to immediately expand the number of nurses to deal with the increase of newborn births/referrals at-risk. While EOHHS submitted a budgeted increase for First Connections for FY23 – it is not sufficient and will need to be increased. Also, EOHHS is aware of this current crisis yet relief for First Connections was not included in the “down payment” proposal, so we are forced to ask the legislature to become involved. I ask that the Senate work with me and other First Connections providers to determine the amount needed to bridge the gap for FY22 before an infant is hurt or worse by this overwhelmed system.

Another example of why we need relief for the full system is the crisis in children’s behavioral health. The RITE CARE and commercial insurance rates for children’s outpatient do not cover the cost of providing the service. This has been a chronic problem for over a decade yet there has been no substantial effort to remedy this in all of this time. Outpatient is the first step for children to receive treatment when behavioral symptoms are identified, but for children in low-middle income families across Rhode Island, this service is extremely hard to access through a health care plan. Clinics have closed their children’s outpatient programs and those who offer them have waiting lists for months. This limited supply and high demand has allowed clinicians to leave organizations like FSRI and CMHCs to open private practices that have a self-pay financial model (families pay $80-$120 an hour for child therapy) in their practices. Most of these families have commercial insurance but do not access the benefit on the health plan and self-pay for their children’s therapy as it is the only way to access help. This has created an inequity for years where the only children with timely access to behavioral health treatment are those with parents who can afford $5000 or more out of pocket a year for the care. This is not health care parity or health equity we say we strive for in Rhode Island. It has caused countless children to go without treatment for years and now we see the results of this neglect with the families in the emergency rooms, teens overwhelming psychiatric hospitals, and parents reaching out to the already overwhelmed DCYF desperate for help for their child. Yet nothing has been included in the “down payment” plan or the use of the FMAP funds in the Home and Community Based plan developed by EOHHS to address the children’s behavioral health crisis. This is a public health crisis. Children are suffering and DCYF is not the only system that needs to solve it. We need the insurance plans – commercial and Medicaid- EOHHS, DOH, BHDDH, RIDE, and others to immediately address this crisis. We need immediate support to BHDDH licensed facilities that are experts in children’s behavioral health, like FSRI and others, so we can expand our outpatient and intensive community-based services for children. Children have been gravely impacted by COVID-19 and now we need your help to help them recover. If no is action taken, children’s conditions will worsen- emergency rooms will remain packed, more children will be boarded in hospitals and the list of children waiting for residential treatment will grow.

This is a crisis. Contracted services providers on the front lines – nurses, pediatricians, social workers, community health workers, case managers- across all EOHHS departments are being asked to stretch their caseloads like never before. Social Service organizations have over 25% of their positions vacant because similar organizations in surrounding states are funded to pay higher salaries. Even if relief starts flowing tomorrow, it is going to take months if not longer to get out of the dangerous situation we are in now. We cannot wait another day!

We need the first installment of help now, not after the holidays. To make a strong social safety net in Rhode Island it will take all the support offered by the federal government and the next three years to build back the workforce while developing a sustainable workforce pipeline. Some would like to wait to see what “pots” of money are coming down in the coming months, but it must be recognized that neglecting our children who are in crisis now is part of that financing strategy. Every day that we wait, the risk to human life worsens.

All this talk of equity and caring about our communities of color is just that- talk- if we don’t act to change it. We can have anti-racist and diversity workshops but they do not change systemic racism. We know that low-income, Black, and LatinX families are overrepresented in the families waiting for services including those involved with DCYF. Any further delay or lack of action to get immediate relief to providers of DCYF, Early Intervention, First Connections, and children’s behavioral health- a day – a week a month- is deepening the health and economic inequities in Rhode Island.

Shame on all of us who made decisions over the years that dismantled our social safety net and got us to the disaster we are in. This includes leaders like me who have tolerated chronic underfunding of essential services and not walked away from unfair, unethical contracts. It also includes government leaders who have ignored the calls to increase funding, to change unfair funding models, and have been a barrier to adequately funded contracts. But the fact is- here we are – so NOW who is going to be on the right side of history today? Who is going to act now to save our children? And who is going to wait? Who is going to allow the suffering to continue as we enjoy our holidays?

I ask all of us here to think about if it was our child on a waiting list for early intervention- every day caring for them, knowing they will never get this critical time back to reduce their delay in speech or improve their life-long physical functioning like being able to run or throw a ball as they go without EI services. How would we act if it was our child who was severely depressed but we could not find a therapist and watched as they deteriorated on a waiting list, every day scared for their life? Or if we were the parent of the many children stuck in hospital beds and not being offered an appropriate education and confined to their room because there are no intensive services available that can help them.

On this day- November 22nd – 58 years ago, John F Kennedy- was killed. President Kennedy moved the needle on human rights and expanded the social safety net. In honor of him- I choose to close my remarks with advice from his wise mother – Rose Kennedy:

“When you don’t know what to do…. do the right thing!”

Thank you.

Respectfully submitted,
Margaret Holland McDuff